ISO 9001:2015 is an international standard that outlines the criteria for a quality management system (QMS). It is published by the International Organization for Standardization (ISO) and is applicable to any organization, regardless of its size or industry. The standard is designed to help organizations ensure that they consistently meet customer requirements and enhance customer satisfaction through the effective application of a QMS.

Here are some key aspects of ISO 9001:2015:

 Process Approach: ISO 9001:2015 emphasizes the adoption of a process approach to quality management. This means that organizations are encouraged to identify and manage interrelated processes as a system, rather than managing individual activities in isolation.

 Context of the Organization: Organizations are required to consider the internal and external factors that can affect their ability to achieve the intended outcomes of their quality management system. This includes understanding the needs and expectations of interested parties such as customers, regulatory bodies, and shareholders.

 Risk-based Thinking: ISO 9001:2015 promotes the adoption of a risk-based approach to quality management. Organizations are expected to identify, assess, and address risks and opportunities that could affect their ability to achieve quality objectives and improve customer satisfaction.

 Leadership Involvement: Top management is expected to demonstrate leadership and commitment to the QMS by establishing a quality policy, ensuring that quality objectives are established, and actively promoting a culture of continuous improvement.

 Continual Improvement: ISO 9001:2015 emphasizes the importance of continual improvement in quality management. Organizations are encouraged to monitor and measure their processes, products, and services, and to implement actions to enhance performance and achieve better results.

 Customer Focus: Organizations are required to understand and meet customer requirements effectively. This includes determining customer needs, monitoring customer satisfaction, and taking appropriate actions to address customer feedback.

 Documentation Requirements: While ISO 9001:2015 is less prescriptive about documentation compared to previous versions, organizations are still required to maintain documented information necessary for the effectiveness of the QMS.

 ISO 9001:2015 follows the High-Level Structure (HLS), which provides a common framework for all ISO management system standards, making it easier to integrate multiple management systems within an organization